FAQs-IMG-01

Do I need to make an appointment?

If you need priority service, an appointment is best because we schedule them first in our workday. This enables us to finish our appointed work on the same day.

You don’t always have to make an appointment, but it’s good to understand that we fit non-appointment dropoffs into daily schedule gaps. Most of the time, it works out great and we can finish our work in one day. However, if the workload is especially heavy, it can sometimes take us two or three days to finish non-appointment jobs.

Do you offer oil changes?

Absolutely. In fact, it’s often the first task we complete for new clients who want to get to know us. If you want to test our workmanship without the risk of a large repair, we’d love to start a relationship with you with a high-quality oil change.

Please note that Shannon Family Automotive is a full-service shop, handling a wide range of repair and maintenance jobs. Depending on the season, we generally book non-emergency maintenance some days in advance. That being said, if your vehicle urgently needs an oil change, we’ll do everything in our power to get you what you need ASAP.

What are your communication methods?

Whatever works best for you. Phone, text, email — we do it all. Let us know which method you prefer at check-in, and we’ll stick to it.

Do you provide shuttle services?

Yes, we’re happy to drop you off anywhere within a 2.5-mile radius of the shop in our clean, convenient shuttle. If you need to go further, Uber is a fantastic way to get around Folsom for under $5.

Will you give me a loaner vehicle?

In order to save you money, we offer an Uber shuttle service throughout Folsom instead of loaner cars.

Why? Because loaner cars aren’t free — you still pay for the shop’s upkeep of its entire fleet — it’s just wrapped up into your overall price of service. Free of fleet maintenance costs, our Uber system can save you up to 30 percent on repair service.

Can I use Shannon Family Automotive instead of my dealership?

Absolutely! The belief that maintenance done by non-dealership specialists voids warranties is a myth.

The law requires dealerships to honor your warranty, no matter where maintenance work is done. Here’s the exact wording from the Federal Trade Commission:

“…the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work.” (FTC.gov, July – 2011)

Are there scenarios when we recommend you turn to your dealership? Yes. If there’s been a federal recall or you have a new vehicle still under no-charge repair warranties, the dealership can be a good choice. We also recommend you turn to your dealership for all air-bag, seatbelt, and impact-related work.

When is the best time to drop off / pick up my vehicle?

The most effective time to drop off your vehicle is 7-8 am, Monday through Friday. Typically, pickup is best at 4-5 pm, Monday through Friday.

In the case that you need to visit outside the hours above, we have options. You can use our 24/7 night drop at the front door for after-hours drop-offs and use our 24/7 key lockers for after-hour pickups. Be sure to check with us for details.

Which payment methods do you accept?

While we can no longer able to accept checks, we do accept all major credit cards, including Visa,MasterCard, American Express and Discover.

How are your technicians certified?

All of our technicians have been certified by the Auto Service Excellence (ASE) institution, an internationally recognized organization that has set the standard for auto repair excellence since 1972.

Will you install the parts I bring to you?

Our warranty only applies to parts sourced through our chosen suppliers, so we cannot install externally supplied parts. We apologize for any inconvenience.

What quality of parts do you use?

We refuse to use parts anything less than OEM quality or better. Additionally, we apply a full replacement warranty to all the parts we use, which means that, if the part fails within three years of 36,000 miles, we’ll cover the repair job completely — including labor.

Do you perform pre-purchase inspections?

In general, we don’t do pre-purchase inspections. Why? Because the OEM dealership is best equipped to review a vehicle for open recalls and technical service bulletins and complete the work free of charge in one convenient visit. Feel free to contact us with any questions.

Which car models do you repair?

We specialize in Honda, Acura, Lexus, and Toyota vehicles.

Which year range of cars do you repair?

As a result of a lack of diagnostics and parts, we don’t service vehicles produced before 2004. If your vehicle is older than 15 years, get in touch and we’ll provide a quality referral to help you get the service you need.