FAQs-IMG-01

WHAT KIND OF WARRANTY DO YOU OFFER?
We offer a full warranty of 24 months/24,000 miles on all parts and labor.

DO I NEED TO MAKE AN APPOINTMENT?
In order to best serve our customers, we request you make an appointment. This helps us to give your vehicle the priority in our schedule it deserves. You can make an appointment through our website, via text, by email, or by calling the shop. Our knowledgeable service writers will make sure we schedule a day that works best for you and takes all your transportation needs into consideration.

WHAT ARE YOUR COMMUNICATION METHODS?
We have a variety of ways to communicate with our customers. It all depends on what you prefer. When you drop off your vehicle for service, our service writers will ask what is the best way to get in touch with you that day. We understand that some days it may be best to make a phone call while on other days an email will be more efficient. Our communication system is also integrated to our computers, allowing us to quickly send and respond to text messages.

DO YOU PROVIDE SHUTTLE SERVICES?
We do not have a shop shuttle, but we will be happy to arrange a Lyft ride for you within Folsom.

WILL YOU GIVE ME A LOANER VEHICLE?
We have two loaner vehicles available on an as needed basis. We can reserve a loaner for you in advance upon request. We prioritize the loaner cars for customers who will be without their car for an extended period of time or who will have a difficult time making an appointment without having replacement transportation.

CAN I USE SHANNON FAMILY AUTOMOTIVE INSTEAD OF MY DEALERSHIP?
Absolutely! The belief that maintenance done by non-dealership specialists voids warranties is a myth.

The law requires dealerships to honor your warranty, no matter where maintenance work is done. Here’s the exact wording from the Federal Trade Commission:

“…the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work.” (FTC.gov, July – 2011)

Are there scenarios when we recommend you turn to your dealership? Yes. If there’s been a federal recall or you have a new vehicle still under no-charge repair warranties, the dealership can be a good choice. We also recommend you turn to your dealership for all air-bag, seatbelt, and impact-related work.

WHEN IS THE BEST TIME TO DROP OFF / PICK UP MY VEHICLE?
When you schedule your appointment, you will be given a time window to drop off your vehicle. Typically this window is between 7:30 and 8:30. This is our busiest time of time and the front counter can get a little backed up. If you need to drop off and go quickly, you can arrive as early as 7:00am.

If you would like to drop off your vehicle before 7:00am or after 5:30pm, we have a convenient after-hours drop box located near our front door. Simply fill out an envelope, lock your vehicle, and deposit the keys inside the envelope into the secure drop box. When we arrive in the morning, we will collect all the envelopes and contact you regarding your needs.

The best time to pick up your vehicle is when you receive a call from our service writer letting you know we have finished working on it. Communication is an important part of our relationship with you so we will be in touch with you throughout the day. Typically vehicles are ready for pick up by 5:00 but we are open until 5:30 to accommodate your schedule. If you need to arrange an after-hours pick up, please talk with our service writer to make arrangements. These arrangements can be made at any time throughout the day.

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept cash, check, and credit cards. We do not accept Venmo, ApplePay, or Google Wallet.

HOW ARE YOUR TECHNICIANS CERTIFIED?
Our technicians have been certified by the Auto Service Excellence (ASE) institution, an internationally recognized organization that has set the standard for auto repair excellence since 1972.

DO YOU PERFORM PRE-PURCHASE INSPECTIONS?
In general, we don’t do pre-purchase inspections. Why? Because the OEM dealership is best equipped to review a vehicle for open recalls and technical service bulletins and complete the work free of charge in one convenient visit. Feel free to contact us with any questions.

WHICH CAR MODELS DO YOU REPAIR?
We specialize in Honda, Acura, Lexus, and Toyota vehicles.

WHICH YEAR RANGE OF CARS DO YOU REPAIR?
As a result of a lack of diagnostics and parts, we don’t service vehicles produced before 1996. If your vehicle is older than 15 years, get in touch and we’ll provide a quality referral to help you get the service you need.