Careers at Shannon Family Automotive

Join a family-owned Folsom shop where the basics are handled well and expectations are clear.

Work With a Team That Has Its Act Together

Shannon Family Automotive is a family-owned repair shop that has served Folsom drivers since 2002. We're not a revolving-door environment — our people stay because the workflow is organized, parts come in on time, and nobody is asked to cut corners.

If you take pride in your work and you're frustrated because nothing around you is set up to let you do it well, we'd like to talk. We hire for integrity first and build long careers around it.

Why Work With Us

  • Family-owned, team-focused environment. Small enough that you're known, structured enough that things actually work.
  • Opportunity for growth and advancement. We promote from within and invest in people who invest back.
  • Competitive pay based on experience. We reward what you bring to the desk or the bay.
  • A company that values integrity and customer care. We only recommend work the customer actually needs.

Open Position

One role, one team, one shop in Folsom, CA.

Service Advisor

Full-Time Folsom, CA (In Person) Competitive Pay Posted Apr 20, 2026

We are hiring an experienced Service Advisor to step into a busy, stable shop where the basics are handled well and expectations are clear. This role is best suited for someone who already knows how to run a service desk — writing accurate estimates, coordinating parts, managing workflow, and communicating confidently with customers.

If you're currently employed but frustrated by inconsistency, poor systems, or lack of follow-through, this may be a better environment.

What You'll Do

  • Greet customers and provide an exceptional service experience
  • Communicate vehicle needs, estimates, and timelines clearly
  • Coordinate with technicians to ensure efficient workflow
  • Build trust and long-term relationships with customers
  • Keep up in a fast-paced, high-volume shop environment

What We're Looking For

  • Self-driven with a strong work ethic
  • Excellent communication and customer service skills
  • Team-oriented mindset
  • Honest, ethical, and dependable
  • Ability to multitask and stay organized under pressure
  • Automotive service experience preferred (but not required for the right candidate)

Pay & Benefits

  • Competitive pay based on experience
  • 401(k) retirement plan
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

Job Type: Full-time · Work Location: In person


How to Apply

We use a short behavioral survey before the conversation — it helps us understand how you naturally work and saves us both time. It's the one required first step.

  1. Take the Culture Index survey. A quick two-question assessment. Most people finish in under 10 minutes.
  2. We review and reach out. If it looks like a fit, we'll contact you within a few business days.
  3. Visit the shop. Come meet the team at 1143 Sibley St, Folsom, and decide together if it's the right move.

Start here: Please fill out the Culture Index survey to be considered for this role. No account required.

Questions before applying? Call us at (916) 985-9800 or email service@shannonfamilyautomotive.com.

Why Families Trust Shannon Family Automotive

Because we deliver dealership-quality service with the transparency, care, and fair pricing you deserve.

Honda & Toyota Specialists

ASE-certified technicians who specialize in Honda and Toyota vehicles. We know these cars inside and out - from routine maintenance to complex repairs.

Transparent Pricing, No Surprises

Clear estimates upfront, detailed explanations of what needs fixing, and your approval before any work begins. No hidden fees, ever.

Industry-Leading 3-Year/36,000-Mile Warranty

Most repairs backed by our comprehensive warranty on parts and labor. We stand behind our work, period.

Our Philosophy

Three simple beliefs we never compromise on

Integrity First

Honest assessments, transparent pricing, no pressure. We've built our reputation on doing what's right, not what's profitable.

Relentless Excellence

Expert technicians using quality OEM or equivalent parts on every repair. We take pride in our workmanship and stand behind every job we complete.

Family Dedication

Our customers return because we genuinely care - not just about keeping your car running, but about treating you fairly and earning your trust with every visit.

Ready for Honest Auto Care?

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