Our Repair Warranty

At Shannon Family Automotive, we stand behind our work — directly, and without the fine print of third-party programs or manufacturer claims processes. Our warranty is backed by us. If a concern arises, whether you’re at home in Folsom or traveling across the country, contact us first and we’ll take care of you.

Our warranty tiers reflect the quality of parts selected by you. We’ll always explain your options clearly, but our recommendation will always point toward the repair you won’t have to think about again.

Requesting Warranty Service

If you experience a concern related to a covered repair, contact us first — regardless of where you are.

Call or text us as soon as the concern arises
Allow our team to diagnose and direct the repair
If you are traveling outside the Folsom area, contact us before authorizing repairs elsewhere so we can coordinate service on your behalf

We handle all warranty matters directly. There are no third-party claims processes, no programs to register for, and no runaround. Just call us.

Have a concern? Call or text us first at (916) 985-9800 and we’ll take care of you.

Warranty Coverage

You choose the level of coverage that’s right for your vehicle and your situation. Our recommendation will always be the option that gives your repair the longest life and the strongest protection, and we’ll explain all available options before any work begins.

Recommended

Premium Coverage

3 Years / 36,000 Miles | Parts & Labor

Our highest level of protection, available when you choose Original Equipment (OE or OEM) or equivalent parts. Parts and labor are fully covered. This is what we recommend for the overwhelming majority of repairs.

Standard Coverage

2 Years / 24,000 Miles | Parts & Labor*

A strong level of protection, available when you choose quality replacement parts that fall outside OEM or equivalent. *Parts are fully covered and labor is covered at fifty percent of our standard rate, with the remaining fifty percent your responsibility if a warranty repair is needed.

Economy Coverage

12 Months / 12,000 Miles | Parts Only

A basic level of protection, available when aftermarket parts are required or selected. Parts are covered and labor is billed at our standard rate on any warranty return visit.

Limited Coverage

Parts Supplier Warranty Only

Our most restricted coverage, available when used, salvage, or wrecking yard parts are required or selected. Warranty coverage is limited to whatever warranty is offered by the parts supplier. No additional warranty is provided by Shannon Family Automotive.

What’s Not Covered

Your warranty covers the parts and labor specified at the time of your repair. The following are not covered under any warranty tier:

Rental vehicles or transportation expenses
Consequential damage resulting from the failure of an unrelated component
Repairs that have been altered, modified, or serviced by anyone outside the Shannon Family Automotive team
Damage caused by abuse, neglect, misuse, accidents, or lack of maintenance
Customer-supplied parts — we do not install parts sourced by the customer

All warranties begin on the date your repair is completed, require proper vehicle maintenance and operation, and are non-transferable.

Our Commitment to You

We’ve been Folsom’s trusted repair shop since 2011 because we do what we say we’re going to do. We stand behind the quality of every repair we perform — not because a warranty requires it, but because our name is on the work.

If your experience ever falls short of that standard, we want to know. Not because we have to, but because we care about getting it right.

Questions about your coverage? Call or text us at (916) 985-9800 or email [email protected].

Our Repair Warranty