Privacy Policy

Last Updated: January 1, 2026

Shannon Family Automotive ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at shannonfamilyautomotive.com or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Contact information you provide voluntarily, such as your name, phone number, email address, and vehicle information when you use our contact forms, booking tools, or request a quote.
  • Usage data automatically collected when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site. This is collected via cookies and analytics tools (e.g., Google Analytics).
  • Communications you send us via email, phone, or web forms.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm service appointments.
  • Communicate with you about your vehicle, repairs, or service history.
  • Send you service reminders, promotional offers, or updates, only if you have opted in.
  • Improve our website and customer experience.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect about you and how it is used.
  • Request deletion of your personal information, subject to certain exceptions.
  • Opt out of the sale of your personal information. Note: we do not sell personal information.
  • Non-discrimination for exercising your privacy rights.

To submit a privacy request, contact us at service@shannonfamilyautomotive.com or (916) 985-9800.

4. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse cookies, though some parts of our site may not function properly without them.

5. Third-Party Services

We may use third-party services such as Google Analytics and online booking platforms. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of third-party websites linked from our site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Shannon Family Automotive
1143 Sibley St, Folsom, CA 95630
Phone: (916) 985-9800
Email: service@shannonfamilyautomotive.com